Juniper Village at Forest Hills receives Excellence in Action Award

Juniper Communities is proud to announce that Juniper Village at Forest Hills has received the Excellence in Action award from My InnerView by the National Research Corporation. The award recognizes skilled nursing homes, assisted living, personal care and independent living communities that achieve outstanding resident and/or employee satisfaction ratings.

“We are honored to be receive this Excellence in Action Award,” expressed Janet Wangler, Executive Director. “Providing quality service and exceptional customer care is our top priority for all of our residents each and every day.”

“We are proud to recognize these long term care and senior living organizations that have demonstrated a commitment to quality excellence. These organizations listened to the true voices of residents, families, and employees and successfully enhanced their experiences,” said a statement from My InnerView. “The My InnerView database is the largest warehouse of long-term and senior living satisfaction metrics in the U.S. and these organizations have achieved the highest satisfaction scores, landing in the top 10 percent of all qualifying facilities.”

To qualify for the Excellence in Action award, client facilities must have:

·     completed a customer (Resident & Family Experience) or workforce (Employee Engagement) satisfaction survey during calendar year 2015, using standard facility instruments (may or may not include custom questions).

·     scored in the top 10% of qualifying facilities on the question "What is your recommendation of this facility to others?" in terms of percentage of respondents rating the facility as "excellent" (customer satisfaction award).

·     scored in the top 10% of qualifying facilities on the question "What is your recommendation of this facility as a place to work?" in terms of percentage of respondents rating the facility as "excellent" (workforce satisfaction award).

All standard data for calendar year 2015 were combined into one sample, regardless of method or date of administration. The term “customer" combines resident and family experience data. No workforce satisfaction award is available for independent living communities.